LEGAL DISCLAIMER
IN THE INTERESTS OF TRANSPARENCY AND RESPECT FOR OUR USERS, WE INVITE YOU TO CONSULT OUR LEGAL NOTICE.
LEGAL DISCLAIMER
PUBLISHER
Done is a trademark of DONNEZ.ORG.
DONNEZ.ORG Directed by Thomas Moreau 19 Rue d'Amiens, 59800 Lille.
DIRECTOR
Mr Thomas MOREAU.
CONTACT
You can contact us by email at contact@done-solution.com.
HOST
Google Cloud Platform Gordon House, Barrow Street Dublin 4, Irland.
PERSONAL DATA PROCESSING
Done strives to ensure that your personal data is protected when you use our services. Our Privacy Policy describes how your personal data is processed and protected.
TERMS AND CONDITIONS OF USE
The present general conditions of use (hereinafter referred to as the “GENERAL CONDITIONS”) govern the use of the Done (hereinafter named the « PLATFORM »), available directly from the website at https://app.done.fr (« WEBSITE »).
These General Conditions are made available to Users on the Website and within the Application. All Users declare that they have read and accepted the present General Terms and Conditions for any use of Done.
The current version of the Conditions is the only one opposable to the Users during the entire period of use of the Site and during the entire period of subscription to the Services and until a new version replaces it. Done reserves the right to modify the present Conditions at any time without prior notice to Users, but will keep Users informed of the latest modifications.
Done reserves the right to derogate from certain clauses of the present terms and conditions or to establish special conditions for individual Users. The special conditions take precedence over the general conditions. Acceptance of the Conditions is mandatory prior to any subscription to Services on the Site. The User acknowledges and accepts that any subscription to the Services implies unreserved acceptance of the following provisions, conditions and appendices.
Under the present terms, Done and the User may be individually referred to as « THE PARTY » and collectively as the « THE PARTIES ».
(1 ) ARTICLE 1 - DEFINITIONS
“CHARITY” refers to any charity registered on the Platform and wishing to benefit from the Donations made available on the Platform by the Partners.;
“DONATIONS” refers to all Donations made by Partners, in the form of products that are either new, unsold or used.;
“CSR INDEX” refers to the impact of Partners on the environment and society, and is defined by the actions carried out by the Partner on the Platform.;
“PARTNER” refers to any company or legal entity registered on the Platform and which makes Donations available to Charities on the Platform.;
“PLATFORM” refers to the application available from the https://app.done.fr website.
“SERVICE” refers to the service provided to all Platform Partners, enabling them to announce the Donations they wish to make to Charities.
“WEBSITE” refers to the Done website available at https://app.done.fr which enables Users to use the Services.
“COMPANY” refers to the company DONNEZ.ORG, a simplified joint stock company, whose registered office is located at 19 Rue d'Amiens, 59800 Lille, France, and is registered with the RCS of LILLE METROPOLE under the identifier 89052963900027.
« USER » refers to all visitors and users of the Site and Platform, including Charities and Partners.
(2 ) ARTICLE 2 – SERVICES PRESENTATION
Done is a platform for bringing together Partners and Charities. Partner companies listed on the Site publish proposals for Donations that they wish to make available to Charities.
Partners and Charities alike are expressly informed that Done acts solely as an intermediary facilitating the distribution of Partners' Donation offers. Done does not carry out any preliminary checks on the quality of the offers, on the Donations or on the products of the Donations.
The recovery of Donations by Charities is done outside the Site, without the intervention of Done. Done cannot be held responsible for any offer of Donations or for the quality of the Donations.
(3 ) ARTICLE 3 – PLATFORM OPERATION
All Users will have access to the following functionalities, under the conditions described in these General Terms and Conditions and described below:
- Post ads to donate a Product.
- Create a donation agreement.
- View and search for a donation according to certain criteria.
- Reserve a donation.
- Instant messaging between Charities and partners.
- Issue a tax receipt for tax reduction.
- Invite Charity or Partner teammates to join the Platform.
- See your CSR indicator.
3.1 - PUBLICATION OF A DONATION OFFER
When a Partner company wishes to make available products that it wishes to pass on in the form of Donations, it must register on the Site.
Registration is made via an e-mail address or via the Partner's professional Google or Facebook account. Any registration made with private identifiers or via a private account will not be validated by Done and may result in the deletion of offers published by the Partner on the Platform.
The Partner must then publish a donation offer corresponding to the product(s) it wishes to donate to Charities. The publication must include at least a title, a purchase price or cost price and a description of the product. By publishing the advert, the Partner declares that he/she owns the product and has described it as accurately as possible.
The Partner must publish a different offer for each product. Products must be in the form of goods. All offers of cash donations will be automatically deleted by Done.
All ads are published for a maximum of 30 days. Ads that have expired may be republished for a further period of up to 30 days.
By publishing the advertisement, the Partner accepts that the content of the advertisement be used by Done to communicate on this donation with the other means of communication used by Done.
Done does not carry out any moderation or control on the offers, nor does it carry out any control on the quality of the Donations. The Partner is therefore solely responsible for the quality and content of the offers and releases the platform from any liability for any dispute relating to the offers published by the Partner. Done nevertheless reserves the right to delete any ad it deems inappropriate.
3.2 - CHARITIES REGISTRATION
Following the publication of a Donation offer, Done will distribute the announcement to the Charities in its network with a view to finding an Association interested in the offer. If an association wishes to benefit from a Partner's Donation, it must register on the Platform.
Registration is made via an e-mail address or via the Association's professional Google or Facebook account. Any registration made with private identifiers or via a private account will not be validated by Done and may result in the invalidation of the donation. The association must also provide a copy of its articles of association, as well as a tax certificate and a copy of the association's organization chart. Done checks the information supplied by Charities.
It is only after Done has validated the registration and profile of a Charity, that the Charity will be able to receive Donations.
3.3 - SIGNING OF A PARTNERSHIP AGREEMENT
Any Charity whose registration has been validated by Done can then reserve the Donation products it is interested in via the platform. All Charities can access the list of available ads, their descriptions and images, as well as the Partners' profiles. Charities can also sort ads by distance and category.
All Associations can build up a basket, reserving one or more Products. Once the basket has been built up, it can be confirmed. The Partner owning the Products receives a notification.
It must then sign a Partnership Agreement with the Partner for the exchange of the Donations.
The agreement is created using a tutorial that covers the minimum legal requirements for the donation. The purpose of the agreement is for the Association and the Partner to agree on the following points:
- Products are neither returned nor exchanged.
- Products will not be resold.
- The Partner retains the intellectual property of the Products.
- The Partner declines responsibility for the quality of the Products.
- A tax credit may be claimed by the Partner when the Product has been donated.
- The donation is made without expectation of direct or indirect consideration by the Partner to the Association. If the Association and/or the Partner wish to communicate on this donation, this must not be in the form of advertising.
The agreement will be valid for a period of one year, between the Partner and the Association. A summary of all Products donated during this period is attached. The agreement is signed electronically and only authorized persons may sign the agreement.
The Partner reserves the right to refuse a request for Donations made by an Association, for criteria of its own. Done cannot be held responsible if a Partner refuses a Donation. The Partnership Agreement between the Partner and the Association will only be considered effective once the Donation has been validated by the Partner.
The Association and the Partner expressly accept that any signature of a Partnership Agreement obliges the Parties to exchange all future donations exclusively via the Platform. Any breach of this provision may result in the immediate deletion of the Association's and the Partner's accounts and the payment by the Party at fault of compensation to Done by way of damages.
3.4 - DONATION RECOVERY
To recover Donations, the Association may, at its option:
- Go to the location indicated by the Partner to collect the Donations. The Association is therefore responsible for collecting donations without the intermediary of Done.
The Association must connect to the Platform when collecting its Donation and check that all the products are present. If everything is in order, it must indicate this on the Application. If a Product is missing, the Association must remove it from its basket. The Association must certify receipt of its Donation by signing a QR Code or by signing a certificate of receipt provided by Done.
- Use the services of Done. The latter will organize the collection and delivery of the Donations to the Association's head office. Delivery takes place within three to five working days. Delivery costs are borne by the Partner.
Donations are delivered to the address indicated by the Association when registering on the Platform. Any delivery returned to the Partner due to an error in the delivery address will be reshipped at the expense of the Association and/or the Partner.
On receipt of the parcel, the Association must check the conformity of the products received with the carrier and sign a delivery note. If a parcel is damaged or deteriorated, or if a product is missing, the Association must remove it from its basket. If the parcel has been torn or opened, the Association must check the condition of the products. If they have been damaged, the Association must remove them from its basket.
This verification is considered to have been carried out by the Association once it or a third party authorized by it for this purpose has signed the delivery note.
In the event of a lack of conformity or hidden defect identified by the Association at the time of delivery of its parcel, it must contact the Partner as soon as possible.
3.5 - ISSUE A TAX RECEIPT
Subject to legal provisions, product donations may entitle the Partner to a tax credit. Where applicable, the Donation is the subject of a tax receipt issued by the association for the value of the Donation. It is therefore the responsibility of the Partner to correctly estimate the value of the donated product, and to assume all liability in this respect.
The Association has fourteen days from receipt of the donation to issue a tax receipt. To do this, it can either send the Partner - via the Platform - its own receipt, or use the model provided by Done.
The Association may also authorize Done to issue and send electronically to each Partner a tax receipt corresponding to each donation actually received. This arrangement is made possible by the conclusion of a Mandate between the Association and Done, valid for all Donations made via the Platform.
For this purpose, Done, in its capacity as Agent, will require a signature model for the person authorized to sign donation receipts within the Association.
Insofar as Done issues tax receipts, the Association must provide the information necessary for their preparation. In this respect, the Association must provide the following information:
- The signature of the person authorized to sign receipts;
- The association's address;
- Logo;
- Signature of person authorized to sign receipts.
3.6 - INVITE A TEAMMATE
All Users can invite a teammate to join their Association or Partner Company. An e-mail is then sent to the teammate's e-mail address, and if the teammate clicks on “Join Company / Association”. His or her account is then automatically created, and he or she can immediately start collaborating.
3.7 - CSR INDEX
All Partners can access their CSR index, which is calculated according to the following criteria:
- Number of products donated
- Number of associations helped.
- Kilos of CO2 saved.
(4 ) ARTICLE 4 - COMMISSIONING OF DONE
Done charges a commission of 15% on the value of each Gift, based on the purchase price or cost price. This commission is invoiced directly to the Partner, in addition to the declared value of the product on the Offer. The Partner therefore undertakes to declare the value of the product on each Offer and to provide an accurate and sincere value. The Partner's account may be suspended and any Offer taken offline in the event of deliberate downgrading of the value of the Gifts by the Partner.
The amount of this commission may be revised upwards or downwards depending on the Partner, through the conclusion of Special Conditions or negotiated rates in a framework agreement. Special conditions take precedence over general conditions.
The commission is invoiced at the end of each month for all Products donated via the Platform during the previous month. Payment by the Partner to Done is made by bank transfer to the bank details shown on the invoice.
(5 ) ARTICLE 5 - ACCESS AND AVAILABILITY
5.1 - AVAILABILITY
Access to the Platform is available 7 days a week, 24 hours a day. For the proper management of the Services, Done may at any time reserve the right to:
- Suspend, interrupt or limit access to all or part of the Site or Services, for any reason whatsoever, with or without prior notice and at its sole discretion;
- Delete any information that may disrupt its operation, for any reason whatsoever with or without prior notice and at its sole discretion;
- Suspend the Site in order to carry out updates.
Done will do its best to inform Users in advance of the dates and times of its interventions, but it cannot be held responsible in the event of failure to do so.
5.2 - INTERNET NETWORK
The User is informed that connection to the Site is via the Internet. He is therefore aware of the technical hazards that may affect this network, in particular making connection temporarily impossible. Done cannot be held responsible in the event of malfunctioning of the Internet network, telephone lines or computer and telephony equipment, particularly due to network congestion preventing access to the Platform.
(6 ) ARTICLE 6 - OBLIGATIONS AND RESPONSIBILITIES OF THE PARTIES
6.1 - OBLIGATIONS AND RESPONSIBILITIES OF DONE
Done hereby undertakes to mobilize all the human and technical resources in its possession and adapted to its material and financial capacities in order to provide the Services which are the object of the present conditions.
Done is bound by a general obligation to provide advice and information to Associations and Partners within the limits of the responsibilities set out in the present document.
Done makes no commitment to Partners regarding the visibility of its donation offers, nor does it guarantee that Partners will find a suitable association for each of their donations.
Done will not be held liable for any loss of profits, operations, clientele or commercial disturbance or prejudice suffered by a Partner or Association, nor for any increase in internal costs incurred by the Parties in using the platform.
Done can in no way be held responsible for the content of the advertisements published by the Partners and gives no guarantee, express or implicit, in this respect. Done is a third party to the correspondence and relations between Partners and Associations, and therefore excludes all liability in this respect. However, Done may take cognizance of messages exchanged between Users via the instant messaging service present on the Platform, notably for the purposes of fraud prevention, improvement of its services, user assistance, or verification of Users' compliance with the present General Conditions.
6.2 - OBLIGATIONS AND RESPONSIBILITIES OF THE PARTNER
The Partner is responsible for the donation made. He/she undertakes not to donate products likely to represent a danger and to communicate any information necessary for the proper use of the product.
The Partner declares and guarantees that he/she is not infringing any applicable rule, nor violating the rights of another User when creating an ad.
In addition, the Partner undertakes to publish advertisements in compliance with the following requirements:
- No reference to illegal or pharmaceutical products.
- No hypertext link redirecting the User to a site not managed by the Company. No false or misleading information.
- No allusion likely to infringe the rights and/or image of the Company or any other person.
The Partner undertakes to publish only advertisements for the donation of Products. The Partner agrees to refuse any form of direct or indirect payment for donations. The Partner acknowledges and agrees that it is solely responsible for the content of the advertisements it publishes and makes available to Associations, as well as any information it provides to Users. Consequently, the Partner expressly releases Done and the members of its group from any liability, thus protecting them against any recourse or action which might be brought against them by a third party in respect of a published ad, and will assume all damages, costs and expenses which might be claimed by condemnation.
By posting an advertisement, the Partner acknowledges and agrees that Done may refuse or cancel, at any time without compensation, in particular any advertisement contrary to the laws and rules in force in these General Conditions.
Partners undertake to pay Done the commission as stipulated in the present conditions. Done reserves the right to suspend or close a Partner's account, without payment of compensation of any kind whatsoever, in the event of non-payment of the commission due or voluntary devaluation on the part of a Partner of the value of his/her Gift with a view to minimizing the commission due to Done.
The Partners undertake to process each and every Donation request received from Associations and to respond to such requests, whether in the form of a positive or negative response. When publishing offers of Donations, the Partner undertakes to publish offers that meet the publication criteria indicated by Done and to comply with any other legislative or regulatory provision relating to the publication of an offer of a Donation and to hold Done harmless for any failure to do so.
6.3 - OBLIGATIONS AND RESPONSIBILITIES OF ASSOCIATIONS
It is the responsibility of the Associations to issue tax receipts to the partners in accordance with the conditions and deadlines laid down by the law and regulations, unless the Association has given Done a mandate to carry out these formalities on its behalf in its capacity as agent.
If a Partner or Association wishes to proceed with a modification of their identifiers or if they suspect fraudulent use of their identifiers, they must contact Done customer service without delay by sending an e-mail to the following address: contact@done-solution.com. The Partner or Association is solely responsible for the accuracy of the information entered in its personal space. In this respect, he/she undertakes to update the information if necessary. Done cannot be held responsible in the event of truncated, inaccurate or missing data having a direct or indirect impact on the execution of the Services or access to the Site.
The User is invited to refer to the Privacy Policy of the Site to find out how his/her personal data is processed.
6.4 - DONATIONS OF PRODUCTS WITH AN EXPIRATION DATE
With regard to the Products supplied to the Association by the Partner, the Association is expressly informed that some of the Products have a use-by and/or use-by date. The Products concerned by this limitation will be specifically mentioned on the packaging and/or in the list of Products supplied by the Partner to the Association.
The Partner undertakes to supply only Products with a use-by and/or consumption-by date not exceeding six (6) months after the date of delivery of the Products under the conditions of article 3.4.
Upon receipt of the Products, the Association undertakes to guarantee their use and/or distribution to their beneficiaries in compliance with the use and/or consumption deadlines. Once the deadline for consumption and/or use has passed, the Association shall be responsible for destroying any Products that have not been used and/or distributed to their beneficiaries. The Association is solely responsible for the above obligations and releases the Partner and Done from any liability whatsoever.
Any use and/or distribution of the Products after the use-by date is the sole responsibility of the Association.
6.5 - DONATIONS OF CATEGORIZED PRODUCTS
With regard to the Products supplied to the Association by the Partner, the Association is expressly informed that certain Products contain special instructions for use. These Products may include:
- With substances or mixture or uses advised against;
- With safety instructions for handling; Instructions for labelling, handling and/or storage;
- Hazardous, chemical, irritant components, as well as any nature that may harm the physical integrity of others through symptoms and effects:
- Any other instructions categorizing the Products according to regulatory and/or legislative provisions.
The Products concerned will be the subject of prior information to the Association by the Partner. In this respect, the Partner undertakes to provide the Association with all documentation (e.g. Product safety data sheet, list of components, instructions for use, etc.) enabling the Association to receive the Products with full knowledge of all instructions for use and in full knowledge of the facts.
The Partner is entirely responsible for the quality and integrity of the Products it entrusts to the Association, and may be held liable for any Products given to the Association which do not meet the safety, hygiene and health standards laid down by French and European laws and regulations. The Partner undertakes to supply only Products that meet the said quality criteria.
By accepting to receive Products, the Association accepts full responsibility for the use made of the Products. In this respect, it undertakes to have the necessary skills, personnel and materials to use the Products in conditions that comply with safety, hygiene and health standards. The association is solely responsible for any incident suffered by its Beneficiaries and/or any third parties, and relating to the use, processing and storage of the Products.
6.6 - LOYALTY OF THE PARTIES
Associations and Partners in contact via Done undertake to continue their relationship via the platform.
Any donation made between them, outside the platform, will give rise to the payment of a sum representing 15% of the value of the donations made to Done.
This obligation of loyalty has a limited duration of one year from the last exchange carried out between Partners and Associations via the platform.
(7 ) ARTICLE 7 - ACCOUNT CLOSURE AND DATA DESTRUCTION
In the event of termination of contractual relations or closure of an Association or Partner Account, and for whatever reason, the right of Use granted to the User will terminate immediately. He will have a period of five (5) days to collect and destroy the offers published on the Site and to close his account, without requesting Done's intervention and without being able to claim any compensation whatsoever. After this period, the content and the account will be deleted.
(8 ) ARTICLE 8 - PERSONAL DATA
Done's obligations with regard to Users' Personal Data are described on the Site in the “Data Protection Policy” tab.
(9 ) ARTICLE 9 - PERSONAL DATA
As a result of their use of the Site's services and the exchange of Donations, Partners and Associations may potentially have access to confidential information from the other Party.
Partners and Associations therefore undertake to maintain the confidentiality of the information received and to ensure that the informations:
- Shall be protected and kept strictly confidential and shall be treated with at least the same degree of care and protection as the Party accords to its own confidential information, but no less than a reasonable degree of care;
- Shall not be disclosed or allowed to be disclosed to a third party, whether in return for payment or free of charge, and in any form whatsoever, without the prior written consent of the other Party;
- Shall be used during the term of performance of the Services solely for the purposes of the performance hereof, to the exclusion of any other use or exploitation without the prior written consent of the other Party;
- Not be copied, reproduced or duplicated in whole or in part, where such copies, reproductions or duplications (i) are not strictly necessary for the performance hereof or (ii) have not been specifically authorized in writing by the other Party.
The confidentiality undertakings provided for in this article are binding on the Parties for the duration of their use of the Services and the Site and after its termination.
(10 ) ARTICLE 10 - INTELLECTUAL PROPERTY
10.1 - THE WEBSITE
All trademarks, photographs, texts, comments, illustrations, images (animated or not), video sequences, sounds, as well as all computer applications that may be used to operate this Site and, more generally, all elements reproduced or used on the Site are protected by current intellectual property laws.
They are the full and complete property of Done or its commercial partners. Any reproduction, representation, use or adaptation, in any form whatsoever, of all or part of these elements, including computer applications, without the prior written consent of the publisher, is strictly forbidden. The fact that the publisher does not initiate proceedings as soon as it becomes aware of such unauthorized use does not imply acceptance of said use and waiver of prosecution.
The user is strictly forbidden to:
- Copy, reproduce, represent, disseminate, distribute, publish, permanently or temporarily, all or part of the Content and/or the Site by any means and on any medium known or unknown to date;
- Create derivative works from the Content and/or the Site;
- Modify, translate, adapt, arrange, all or part of the Content and/or the Site;
- Disassemble, decompile, reverse engineer the Site.
In any case, the User is solely responsible for the use he makes of the site. Any unauthorized use of the site or of any of the elements it contains will be considered as constituting an infringement and will be prosecuted in accordance with the provisions of articles L.335-2 et seq. of the French Intellectual Property Code.
10.2 - OUR BRAND
Done's verbal and visual trademarks (logos) are protected. Their use without written authorization from Done on any medium, for the purpose of promoting products or services, or for commercial purposes, is forbidden under penalty of criminal and civil proceedings initiated by Done against the user and/or third parties responsible.
(11 ) ARTICLE 11 - SITE MANAGEMENT
11.1 - SITE ACCESS
Done and the host cannot be held responsible in the event of malfunction of the Internet network, telephone lines or computer and telephony equipment linked in particular to network congestion preventing access to the server.
The publisher cannot be held responsible for any legal action taken against users:
- As a result of the use of the site or any other service accessible via the Internet;
- As a result of the user's failure to comply with these GCU.
11.2 - EQUIPMENT USED
The User is entirely responsible for the equipment used to connect to the site. He must take all appropriate measures to protect his equipment and his own data. The User undertakes to access the site using recent, virus-free hardware and with a recently updated browser.
Done is not responsible for any damage caused to Users, third parties and/or their equipment as a result of their connection to or use of the site, and Users hereby waive all claims against the publisher in this respect.
The publisher shall not be held liable for any indirect damage (such as loss of business or loss of opportunity) resulting from the use of the Site.
(12 ) ARTICLE 12 - SUSPENSION, DELETION AND LIMITATION OF ACCESS TO AN ACCOUNT
You can terminate your relationship with Done at any time, at no cost and without giving any particular reason.
All you need to do to end our relationship is to send an email to contact@done-solution.com requesting to delete your account. As a result, your profile will be permanently deleted.
When the User wishes to use the Application again, he/she must register a new account and accept the same conditions. The User will not be able to reactivate his old account.
If you (i) breach the present General Conditions, in particular your commitments as a User or Partner or Association, as mentioned in articles 8.1 and 8.2 above, or if (ii) Done has reasonable grounds to believe that it is necessary to do so in order to protect the security and integrity of the Platform, the rights of Users or any other person or User, to prevent possible fraud or investigations, or to preserve the experience of Users on the Platform, Done reserves the right to:
(i) immediately and without warning close the account of the User concerned;
And/or
(ii) prevent the publication or delete any notice, announcement, message, content, or any other content published by Users or Partners on the Platform;
And/or
(iii) limit your access to and use of the Platform;
And/or
(iv) temporarily or permanently suspend your account.
When necessary, you will be notified of the implementation of such a measure in order to allow you to provide Done with explanations. Done will decide, at its sole discretion, whether or not to lift the measures put in place.
(13 ) ARTICLE 13 - HYPERTEXT LINKS
The creation by users of any hypertext link to all or part of the site is authorized, but Done reserves the right to request the removal of hypertext links to third-party sites, for any reason whatsoever and without having to justify itself.
The site contains a number of hypertext links to other sites, set up with the publisher's authorization. However, Done is not in a position to check the content of sites visited in this way, and consequently accepts no responsibility in this respect.
(14 ) ARTICLE 14 - MISCELLANEOUS PROVISIONS
DIVISIBILITY: If one or more stipulations of the present terms and conditions are held to be invalid or declared null and void in application of a law or regulation or following a court decision having the authority of res judicata, this shall not affect the other clauses of the terms and conditions;
NON-WAIVER: The fact that the Parties have not availed themselves of a breach by the other Party of one of the obligations referred to herein shall not be construed for the future as a waiver of the obligation in question;
PARTIAL NULLITY: In the event of any inconsistency between any provision hereof and any present or future statute, law, ordinance, regulation, court order or collective bargaining agreement, the latter shall prevail, provided that the provision hereof so affected shall be limited only to the extent necessary and that no other provision shall be affected.
(15 ) ARTICLE 15 - APPLICABLE LAW AND SETTLEMENT OF DISPUTES
Conditions are subject to the application of French law.
The parties undertake to seek an amicable solution to any dispute arising from the interpretation or performance of the present contract. To this end, the party wishing to invoke the amicable conciliation procedure must notify the other party, by registered letter with acknowledgement of receipt, of its intention to invoke the said procedure, specifying the difficulties of application encountered or the breaches observed.
The present amicable settlement procedure constitutes a compulsory prerequisite to the commencement of legal proceedings between the Parties. Any legal action brought in breach of this clause will be declared inadmissible.
If the parties fail to reach an amicable agreement within thirty (30) calendar days of the first notification, each of them will regain full freedom of action.
In the event of failure to reach an amicable resolution despite the efforts made, any dispute relating to the performance, interpretation, validity and resolution of the present contract shall be submitted to the exclusive jurisdiction of the Lille Commercial Court, even in the event of multiple defendants, third-party claims or summary proceedings.
(16 ) ARTICLE 16 - CONTACT
For any question, information on the services presented on the Site, or concerning the site itself, the user may leave a message at the following address: contact@done-solution.com.